Man gets his cable bill reduced by serenading customer service with a catchy song

Do you know that guy who has never had an issue with his TV/internet provider? Neither do I. If you claim you have never had issues with your bill going up without warning, then you are either lying or you own the cable company. Jake Lawson apparently does not own a cable company, and was prepared to communicate his frustrations regarding his bill in a most creative way.

First off, Jake understands what everyone should realize. The customer service representative doesn't own the cable company either, so yelling at someone who is just trying to make a living like all of us is not the answer. Their job is hard enough as it is so give them a break. Jake gave them more than a break. He gave them a song.





This video shows Jake calling AT&T and calmly questioning his rate increase. Anticipating that he was not going to get the answer he was looking for right off the bat, he came prepared. He asked if he could share a song he wrote about his thoughts on the matter. I must commend Jake on not phoning it in on the chord progression (excellent use of major to minor on the third and fourth chords in what I would have to deem as the verse). He starts off singing "This morning I woke up to an email, from AT&T that was bothering me." He continues, "This happens every 12 months without fail, so I called up customer loyalty." He goes on to sing that he is going to switch companies if he doesn't get his old rate back. And Rebecca from AT&T made it happen.

The moral of the story is not that you need to write a song to get what you want, but as Jake will tell you, yelling and screaming isn't the answer either. Just recently I was talked into bundling cable with my internet. They promised me I would get my same rate back if I didn't want to keep the cable TV service. I called up to cancel two weeks later, and lo and behold my internet bill was $7 higher than it was just two weeks ago. I played the "I know you personally didn't raise my rate, but I am sure you can understand how could feel a little wonky if you were in my shoes" card. I got my old rate back, although with not nearly the style that Jake flashed.

Customer service representatives can go above and beyond, too. Once I called up my TV provider to find out if the bouncing logo in the screen saver ever hits the bottom right corner. I kid you not, she put me on hold while she spent five minutes trying to find an answer for me. She came back on the line to inform me that while the logo has been known to hit the top right and left corners, she had no knowledge of it hitting either bottom corner, though it was unclear as to whether it was possible.

Jake, I tip my hat to you for spreading cheer even in times of frustration, and for popping out a pretty snappy tune. As for the logo in the screen saver, don't ask me how I know it hits every corner (even bottom left) except for bottom right. And if you say you saw it happen, you are probably the same guy who says they called the Keyser Soze moment in the movie The Usual Suspects.

Courtesy of Macy's

Brantley and his snowman

True

"Would you like to build a snowman?" If you asked five-year-old Brantley from Texas this question, the answer would be a resounding "Yes!" While it may sound like a simple dream, since Texas doesn't usually see much snow, it seemed like a lofty one for him, even more so because Brantley has a congenital heart disease.

On Dec. 11, 2019, however, the real Macy's Santa and his two elves teamed up with Make-A-Wish to surprise Brantley and his family on his way to Colorado where there was plenty of snow for him to build his very own snowman, fulfilling his wish as part of the Macy's Believe campaign. After a joy-filled plane ride where every passenger got gift bags from Macy's, the family arrived in Breckenridge, Colorado where Santa and his elves helped Brantley build a snowman.

Brantley, Brantley's mom, and Santa marveling at their snowmanAll photos courtesy of Macy's

Brantley, who according to his mom had never actually seen snow, was blown away by the experience.

"Well, I had to build a snowman because snowmen are my favorite," Brantley said in an interview with Summit Daily. "All of it was my favorite part."

This is just one example of the more than 330,000 wishes the nonprofit Make-A-Wish have fulfilled to bring joy to children fighting critical illnesses since its founding 40 years ago. Even though many of the children that Make-A-Wish grants wishes for manage or overcome their illnesses, they often face months, if not years of doctor's visits, hospital stays and uncomfortable treatments. The nonprofit helps these children and their families replace fear with confidence, sadness with joy and anxiety with hope.

It's hardly an outlandish notion — research shows that a wish come true can help increase these children's resiliency and improve their quality of life. Brantley is a prime example.

"This couldn't have come at a better time because we see all the hardships that we went through last year," Brantley's mom Brandi told Summit Daily.

Brantley playing with snowballs

Now more than ever, kids with critical illnesses need hope. Since they're particularly vulnerable to disease, they and their families have had to isolate even more during the pandemic and avoid the people they love most and many of the activities that recharge them. That's why Make-A-Wish is doing everything it can to fulfill wishes in spite of the unprecedented obstacles.

That's where you come in. Macy's has raised over $132 million for Make-A-Wish, and helped grant more than 15,500 wishes since their partnership began in 2003, but they couldn't have done that without the support of everyday people. The crux of that support comes from Macy's Believe Campaign — the longstanding holiday fundraising effort where for every letter to Santa that's written online at Macys.com or dropped off safely at the red Believe mailbox at their stores, Macy's will donate $1 to Make-A-Wish, up to $1 million. New this year, National Believe Day will be expanded to National Believe Week and will provide customers the opportunity to double their donations ($2 per letter, up to an additional $1 million) for a full week from Sunday, Nov. 29 through Saturday, Dec. 5.

There are more ways to support Make-A-Wish besides letter-writing too. If you purchase a $4 Believe bracelet, $2 of each bracelet will be donated to Make-A-Wish through Dec. 31. And for families who are all about the holiday PJs, on Giving Tuesday (Dec. 1), 20 percent of the purchase price of select family pajamas will benefit Make-A-Wish.

Elizabeth living out her wish of being a fashion designer

Additionally, this year's campaign features 6-year-old Elizabeth, a Make-A-Wish child diagnosed with leukemia, whose wish to design a dress recently came true. Thanks to the style experts at Macy's Fashion Office and I.N.C. International Concepts, only at Macy's, Elizabeth had the opportunity to design a colorful floral maxi dress. Elizabeth's exclusive design is now available online at Macys.com and in select Macy's stores. In the spirit of giving back this holiday season, 20 percent of the purchase price of Elizabeth's dress (through Dec. 31) will benefit Make-A-Wish.You can also donate directly to Make-A-Wish via Macy's website.

This holiday season may be a tough one this year, but you can bring joy to children fighting critical illnesses by delivering hope for their wishes to come true.

via 1POCNews / Twitter

We're more than nine months into the COVID-19 pandemic and things are only getting worse. On Wednesday, December 2, America had its deadliest day yet with nearly 3,000 people succumbing to the virus.

America is experiencing its greatest public health crisis in generations and the only way we're getting out of it is by widespread administration of a vaccine.

However, if people don't take the vaccine, there will be no end to this horror story.

Keep Reading Show less
True

This year, we've all experienced a little more stress and anxiety. This is especially true for youth facing homelessness, like Megan and Lionel. Enter Covenant House, an international organization that helps transform and save the lives of more than a million homeless, runaway, and trafficked young people.

Watch the full story:

Amazon is Delivering Smiles this holiday season by donating essential items and fulfilling AmazonSmile Charity Lists for organizations, like Covenant House, that have been impacted this year more than ever. Visit AmazonSmile Charity Lists to donate directly to a charity of your choice or simply shop smile.amazon.com and Amazon will donate a portion of the purchase price of eligible products to your selected charity.

Sometimes it seems like social media is too full of trolls and misinformation to justify its continued existence, but then something comes along that makes it all worth it.

Apparently, a song many of us have never heard of shot to the top of the charts in Italy in 1972 for the most intriguing reason. The song, written and performed by Adriano Celentano and is called "Prisencolinensinainciusol" which means...well, nothing. It's gibberish. In fact, the entire song is nonsense lyrics made to sound like English, and oddly, it does.

Occasionally, you can hear what sounds like a real word or phrase here and there—"eyes" and "color balls died" and "alright" a few times, for example—but it mostly just sounds like English without actually being English. It's like an auditory illusion and it does some super trippy things to your brain to listen to it.

Plus the video someone shared to go with it is fantastic. It's gone crazy viral because how could it not.

Keep Reading Show less

With vaccine rollouts for the novel coronavirus on the horizon, humanity is getting its first ray of hope for a return to normalcy in 2021. That normalcy, however, will depend on enough people's willingness to get the vaccine to achieve some level of herd immunity. While some people are ready to jump in line immediately for the vaccine, others are reticent to get the shots.

Hesitancy runs the gamut from outright anti-vaxxers to people who trust the time-tested vaccines we already have but are unsure about these new ones. Scientists have tried to educate the public about the development of the new mRNA vaccines and why they feel confident in their safety, but getting that information through the noise of hot takes and misinformation is tricky.

To help increase the public's confidence in taking the vaccine, three former presidents have volunteered to get their shots on camera. President George W. Bush initially reached out to Dr. Fauci and Dr. Birx to ask how he could help promote a vaccine once it's approved. Presidents Obama and Bill Clinton have both stated that they will take the vaccine if it is approved and will do so publicly if it will help more people feel comfortable taking it. CNN says it has also reached out to President Jimmy Carter to see if he is on board with the idea as well.

A big part of responsible leadership is setting an example. Though these presidents are no longer in the position of power they once held, they are in a position of influence and have offered to use that influence for the greater good.

Keep Reading Show less